A plumbing emergency rarely waits for business hours. A burst supply line, a failed water heater or a sewer backup can do real damage in the time it takes to find a plumber. ACAP Plumbing prioritises emergency calls across Greater Victoria and tells you honestly, on the phone, what to do first.
What to do before we arrive
- Shut off the water at the main valve, usually where the supply enters the house, or at the fixture valve if the problem is isolated.
- If water is near electrical outlets or the panel, switch off the affected breaker before stepping into it.
- Turn off the water heater if it is leaking or has run dry.
- Move what you can out of the water and start ventilating the space.
What we do on arrival
We find the source, stop the water, and give you a clear quote for the permanent repair before we start it. If a temporary fix gets you through the night safely, we will say so and schedule the full repair at a sensible time. Every repair is done by a licensed plumber to the BC Plumbing Code.
Questions we get asked
How fast can you get here?
Call us and we will give you an honest arrival window based on where our crews are. We prioritise active leaks and no-water situations.
Do you charge extra for after-hours calls?
Any after-hours rate is quoted to you on the phone before we dispatch, so there are no surprises.
Which areas do you cover?
Greater Victoria, BC.